WARRANTY, REFUNDS & RETURNS POLICY

Effective date: 9 January 2026

At Recoil Now™, we want you to be confident with your purchase. This policy explains your rights and our processes for warranty claims, returns, and refunds.

1. Warranty Coverage

Your device is covered by a one-year limited warranty against manufacturing defects. This warranty is in addition to your rights under the Australian Consumer Law — for example, if a product has a major failure, you are entitled to a replacement or refund under law.

RN-1 units may show minor cosmetic variation resulting from manufacturing, assembly, and functional testing. Such variation is normal, does not affect performance, and is not considered a defect.

What the warranty covers

  • Defects in materials or workmanship during normal use of the product

What the warranty does not cover

  • Misuse, abuse, accident, modification or disassembly
  • Use outside the intended training purpose
  • Normal wear and tear or cosmetic variation

If a defect arises during the warranty period, we may (at our discretion):

  • Repair the product
  • Replace the product
  • Refund the purchase price

2. Returns & Refunds — What You Should Know

We accept returns and issue refunds where:

  • The product is faulty, or
  • The product fails to meet legal consumer guarantees

Change of mind

We do not generally accept returns for change of mind purchases. If you do request a change of mind return, it must be:

  • Within 30 days of delivery, and
  • The item must be in original condition

We may refuse returns that do not meet these conditions.

How to Request a Return or Warranty Claim

Email us at: mail@recoilnow.com
Please include:

  • Order number or proof of purchase
  • Description of the issue
  • Photos or video showing the fault (if possible)

We will respond within 2 business days.

3. Return Shipping Costs

  • If a return is approved due to fault or defect, Recoil Now™ will cover return shipping or provide a prepaid shipping label.
  • For change of mind returns, the customer is responsible for return shipping.
  • Original shipping charges, duties and taxes are non‑refundable.

4. Refunds & Timing

  • Refunds are issued to the original payment method.
  • Once a return is received and processed, refunds typically appear in your account within 3–7 business days.
  • Refunds are limited to the purchase price of the product.

5. Governing Law

This policy is governed by the laws of New South Wales, Australia.

6. Contact Information

If you have questions or need support:

Email: mail@recoilnow.com
Mail: PO Box 404, Roseville NSW 2069, Australia